Take Action Immediately
If you believe you have fallen victim to an attack, act immediately to protect yourself. Contact Your FSB at (719) 347-2727 (M-F 8am-5pm and Sat 9am-12pm).
If you suspect that someone has gained access to important personal information such as Your FSB account number or your Social Security number, and may use that information for illegal purposes or to withdraw money from your account, call (719) 347-2727 (M-F 8am-5pm and Sat 9am-12pm).
The Federal Trade Commission (FTC) provides a variety of useful information and resources related to identity theft, including an ID Theft Affidavit for disputing accounts opened in your name without your authorization. Visit the FTC ID Theft Website: www.ftc.gov/bcp/edu/microsites/idtheft, or by calling (877) IDTHEFT.
If you suspect your personal information has been hijacked and misappropriated to commit fraud or theft, take action immediately. Contact any of the three major credit reporting agencies to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.
CREDIT REPORTING AGENCIES
A credit reporting agency (CRA) is a company that collects information about where you live and work, how you pay your bills, whether or not you have been sued, arrested, or filed for bankruptcy. All of this information is combined together in a credit report. A CRA will then sell your credit report to creditors, employers, insurers, and others. These companies will use these reports to make decisions about extending credit, jobs, and insurance policies to you.
You are entitled to order (every 12 months) a free copy of your credit report from each of the major credit reporting agencies (Equifax, Experian, and TransUnion) through AnnualCreditReport.com. This website is the only one that is government authorized to provide you with free copies of your credit report.
You can also contact the credit agencies directly if you need to dispute information in your report, place a fraud alert or security freeze on your credit file, or have other questions.
Equifax or by phone at 1-866-349-5191
Experian or by phone at 1-888-397-3742
TransUnion or by phone at 1-800-916-8800
FILE A COMPLAINT
Credit reporting agencies are not operated by the government. However, if you need to file a complaint about a CRA you can report it to the federal government's Consumer Financial Protection Bureau.
HOW TO PROTECT YOURSELF
Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. E-mails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you did not initiate the communication, you should not provide any information.
If you believe the contact may be legitimate, contact us directly yourself. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
Never provide your password over the phone or in response to an unsolicited Internet request. Your FSB would never ask you to verify your account information online. Thieves armed with this information and your account number can help themselves to your savings.
Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call us to find out why or possible try out our Internet Banking system, where you periodically review activity online to catch suspicious activity.