If you believe you have fallen victim to an attack, act immediately to protect yourself. Contact Your FSB at (719) 347-2727 (Mon.-Fri. from 8 a.m. to 5 p.m. and Sat from 9 a.m. to 12 p.m.). Also, please forward any e-mails that you believe are fraudulent to customerservice@yourfsb.com.
If you suspect that someone has gained access to important personal information such as Your FSB account number or your Social Security number, and may use that information for illegal purposes or to withdraw money from your account, call (719) 347-2727 (Mon.-Fri. from 8 a.m. to 5 p.m. and Sat from 9 a.m. to 12 p.m.).
The Federal Trade Commission (FTC) provides a variety of useful information and resources related to identity theft, including an ID Theft Affidavit for disputing accounts opened in your name without your authorization. Visit the FTC ID Theft Web site: www.ftc.gov/bcp/edu/microsites/idtheft, or by calling
(877) IDTHEFT.
If you suspect your personal information has been hijacked and misappropriated to commit fraud or theft, take action immediately. Contact any of the three major credit bureaus to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.
FDIC Fraudulent E-mails
The FDIC has released the following information regarding a new fraudulent e-mail scam. The website listed below provides information about all the consumer alerts recently issued by the FDIC.
The FDIC is warning that fraudulent e-mails claiming to be from the agency are in circulation. The e-mails come from the address “FDIC consumeralerts@fdic.gov (mailto:consumeralerts@fdic.gov) ” and have a subject line that reads: “FDIC Alert: check your Bank Deposit Insurance Coverage.”
The e-mail tells recipients that, “Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets.” The e-mail then asks recipients to visit the FDIC Web site to check their deposit insurance coverage and provides a fraudulent link. It then instructs recipients to “download and open your personal FDIC Insurance File to check your Deposit Insurance Coverage.”
Recipients should consider the e-mail an attempt to collect personal or confidential information. The FDIC does not issue unsolicited e-mails to consumers. Financial institutions and consumers should not follow the link in the fraudulent e-mail. Read FDIC Alert. (http://www.fdic.gov/consumers/consumer/alerts/index.html)
ICBA Hits Airways to Support Community Bank Safety and Soundness
To order your report, call (888) EXPERIAN (397-3742)
To report fraud, call (800) 269-0271
To report fraud, call (888)-EXPERIAN (397-3742)
TTY (866) 501-2101
TDD (800) 972-0322
Fax (410) 597-0118
PO Box 9532
Social Security Fraud Hotline
Allen, TX 75013
PO Box 17768
Baltimore, MD 21235
How to Protect Yourself:
Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. E-mails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you did not initiate the communication, you should not provide any information.
If you believe the contact may be legitimate, contact us directly yourself. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
Never provide your password over the phone or in response to an unsolicited Internet request. Your FSB would never ask you to verify your account information online. Thieves armed with this information and your account number can help themselves to your savings.
Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call us to find out why or possible try out our Internet Banking system, where you periodically review activity online to catch suspicious activity.
