If you believe you have fallen victim to an attack, act immediately to protect yourself. Contact Your FSB at (719) 347-2727 (Mon.-Fri. from 8 a.m. to 5 p.m. and Sat from 9 a.m. to 12 p.m.). Also, please forward any e-mails that you believe are fraudulent to customerservice@yourfsb.com.
If you suspect that someone has gained access to important personal information such as Your FSB account number or your Social Security number, and may use that information for illegal purposes or to withdraw money from your account, call (719) 347-2727 (Mon.-Fri. from 8 a.m. to 5 p.m. and Sat from 9 a.m. to 12 p.m.).
The Federal Trade Commission (FTC) provides a variety of useful information and resources related to identity theft, including an ID Theft Affidavit for disputing accounts opened in your name without your authorization. Visit the FTC ID Theft Web site: www.ftc.gov/bcp/edu/microsites/idtheft, or by calling
(877) IDTHEFT.
If you suspect your personal information has been hijacked and misappropriated to commit fraud or theft, take action immediately. Contact any of the three major credit bureaus to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.
To order your report, call (888)Experian(397-3742)
To report fraud, call (800) 269-0271
To report fraud, call (888)Experian (397-3742)
TTY (866) 501-2101
TDD (800) 972-0322
Fax (410) 597-0118
PO Box 9532
Social Security Fraud Hotline
Allen, TX 75013
PO Box 17768
Baltimore, MD 21235
How to Protect Yourself:
Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. E-mails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you did not initiate the communication, you should not provide any information.
If you believe the contact may be legitimate, contact us directly yourself. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
Never provide your password over the phone or in response to an unsolicited Internet request. Your FSB would never ask you to verify your account information online. Thieves armed with this information and your account number can help themselves to your savings.
Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call us to find out why or possible try out our Internet Banking system, where you periodically review activity online to catch suspicious activity.
